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Application Outsourcing

  Application Outsourcing  

Digital Fly provide following key Application outsourcing capabilities

  • Production Support (Break / Fix)
  • Problem management
  • Issue management
  • Repair and work-arounds for application problems
  • Standardised AM metrics and SLA reporting
  • Qualified staff on most common platforms and technologies

Application Maintenance

  • Routine application maintenance:
    • Performance monitoring and improvements
    • Application of vendor patches
    • Month-end and annual support
    • DRA / Business Resumption support
    • Testing / Validation support for environment upgrades
    • Other required maintenance
  • Qualified staff on most common platforms and technologies

Application Design and Development

  • Managing delivery of application or set of application
  • Covers complete lifecycle but requires collaboration in Analysis phase
  • Well defined scope and agreed estimates

Minor Enhancements / Discretionary Work

  • Small improvements to business functionality
  • Ad-hoc requests
  • They can be placed on key locations where they are on view to lots of people.

Skills Resource Replacement

  • Multiple, one-off projects, with a few people each
  • Loosely specified work, generally limited to programming and testing
  • Bell managed
  • May be to reduce dependency on onshore contractors
  • Highly competitive
  • Shorter Term
  • Restricted to Services and Solutions workforces
  • Tailored SLA’s – Quality of development directly managed by Bell resources


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Jawad Zakriya (Ovex Technologies)

Digital Fly has proven to be one of the best service provider I have...      

Mujtaba Jamal (MJLA)
Exceptional work from original description of project to...            

Haris Naseer (Infotech Pvt. Ltd.)
I found Digital Fly to be one of the most creative companies ...               

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