Digital Fly provide following key Application outsourcing capabilities

• Production Support (Break / Fix)
• Problem management
• Issue management
• Repair and work-arounds for application problems
• Standardised AM metrics and SLA reporting
• Qualified staff on most common platforms and technologies

Application Maintenance

• Routine application maintenance:
  • Performance monitoring and improvements
  • Application of vendor patches
  • Month-end and annual support
  • DRA / Business Resumption support
  • Testing / Validation support for environment upgrades
  • Other required maintenance
• Qualified staff on most common platforms and technologies

Application Design and Development

• Managing delivery of application or set of application
• Covers complete lifecycle but requires collaboration in Analysis phase
• Well defined scope and agreed estimates
  
  

Minor Enhancements / Discretionary Work

• Small improvements to business functionality
• Ad-hoc requests
• They can be placed on key locations where they are on view to lots of people.

Skills Resource Replacement

• Multiple, one-off projects, with a few people each
• Loosely specified work, generally limited to programming and testing
• Bell managed
• May be to reduce dependency on onshore contractors
• Highly competitive
• Shorter Term
• Restricted to Services and Solutions workforces
• Tailored SLA’s – Quality of development directly managed by Bell resources

Back to Services Page